Return and Exchange Policies

Undee Return & Exchange Policy

At Undee, we want you to feel confident in every purchase. Because we deal with intimate undergarments, we maintain strict hygiene standards and thus do not accept returns or exchanges on most items.

🌟 When is a Return or Exchange Possible?

We only accept returns or exchanges if:

  • The product is received in a damaged or defective condition.

In such cases, we will happily provide a replacement or a refund.

🔄 How to Initiate a Return for a Damaged Item

  1. Visit Our Website: Go to the Returns/Exchanges section on undee.in.

  2. Enter Details: Provide your order ID and the email/phone number used for the order.

  3. Upload a Video: Please upload a short video showing the damaged product as received. This helps us verify the issue quickly.

  4. Reverse Pickup: Once your request is verified, we’ll arrange a reverse pickup.

  5. Inspection & Resolution: After we receive the item and verify the damage, we will issue a replacement or refund within 2-3 business days.

📬 Self-Shipping Option (If Reverse Pickup is Unavailable)

If reverse pickup is not available in your area, you can self-ship the damaged item to our warehouse:
UNDEE Warehouse
Plot no. 148, Dhanwapur Village, Dwarka Express Way, Sector 104, Gurgaon, Haryana-122001.
(We recommend using Speed Post for reliable service.)

🔔 Terms & Conditions

  • Please double-check the size and details before placing your order, as returns for sizing issues are not possible.

  • If you receive a delivery confirmation but haven’t received the item, contact us within 24 hours.

  • Once a damaged item is exchanged and delivered, no further returns or exchanges are applicable.

🤝 We’re Here to Help

We value your trust and are here to assist you. For any questions, reach out to our friendly support team at:
📞 +91 9560350090
📧 hello@undee.in

Thank you for choosing Undee! We appreciate your understanding and cooperation.